Frequently Asked Questions

If you have a question not listed here,

or maybe you just don't feel like sifting

through the FAQ's, then let us know

and we'll be happy to help!

info@earthlyaffair.com

Products, Paper and Printing

What type of paper do you offer?

All our products are printed on a 100 lb. (thick card stock) 100% post consumer recycled paper, available in both white and ivory. This is good stuff for a few reasons:

• It takes advantage of post consumer waste, such as curbside recyclables and uses no new trees.
  

• Purchasing recycled paper increases the demand, which encourages paper companies to manufacture more of it.

• It's processed chlorine free and made with 100% renewable energy.

What type of envelopes do you offer?

All of our envelopes are 100% post consumer waste and available in both white and ivory.

What type of printing do you offer?

We take advantage of digital printing, which produces a crisp, flat type of printing.

Do you use soy ink?

Soy based inks are used as an alternative to petroleum based inks for traditional offset printing. Here at Earthly Affair though, we take advantage of digital printing, which usually requires less chemicals, time, energy, and water than offset. Recyclable and refillable toner based cartridges, not petroleum based inks, are used for digital printing. 

However, since it is very hard to print on an envelope with a digital printer, our envelopes are printed on a one-color printing press with soy based ink.

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Ordering & Payment

What happens after my order is placed?

We throw a party! Just kidding. :)

For customized items, we'll send a proof to the e-mail address you provide. Your order includes one complimentary revised proof; you can either take advantage of the revision or request that we proceed with printing. Once we start printing, your order will be ready to ship within 8 business days (Monday-Friday).

For non-customizable items, we'll send a receipt to the e-mail address you provide and we'll begin printing your order. Non-customizable items will be ready to ship within 8 business days (Monday-Friday). If you have ordered both a customizable and non-customizable item, we will most likely ship them together.

How long will it take to actually have my order in my hands?

Once we begin printing, you will have your order within 11 to 17 business days.

Are re-orders possible?

Sure! We keep all orders on file for one year. Just give us a call at 404.512.1560 or e-mail info@earthyaffair.com and we'll help you out. 

Do you offer rush orders?

What are my payment options?

We accept Visa, Mastercard, and Discover.

How do I use a coupon?

Enter your coupon code in the box on the checkout page. Unfortunately, we cannot retroactively apply a coupon, so please make sure to enter it during the checkout process.

Are my credit card numbers safe?

You bet! We have partnered with Authorize.net, a leader of payment gateway services (basically, they help us accept credit cards) since 1996.

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Proofs

Will I receive a proof if I have customized and placed an order with my font, font color, and wording using the card customizer?

Yep! Once we receive your order, we'll take a good look at it and we'll let you know if anything might need to be changed or corrected. We'll send a proof to your e-mail address within 24 business hours (proofs are sent Monday-Friday, 8am - 8pm EST).

How does the proofing process work?

For products that you have ordered and customized via our online customizer:

• First, we will go over your customized items, read anything you wrote in the comment box, and we'll take time to look for spelling, grammar, or etiquette errors.*
• Second, we will create and send a proof to your e-mail. This proof will look the same as the one you initialed on your online customizer, but we'll include any suggestions regarding spelling, grammar, or etiquette.
  
• Third, once you receive your e-mailed proof, you can either give us the go ahead to print or take advantage of one complimentary proof revision. Should you decide to change anything, just let us know by replying to your e-mail and we'll send you a new proof within 24 business hours. (Any additional revised proofs after that can be purchased for $20.00 per proof.)
• Fourth, we'll begin printing after we receive final approval. If we don't hear from you within 24 hours (Monday - Friday, 8am - 8pm EST), we'll make sure to give you a call to see if you have any questions.
  

*Please note that we do our best to catch errors, but we cannot offer refunds based on spelling, grammar, or etiquette errors that aren't caught once printing has begun.

For products that you have ordered additional product customization for:

• First, we will take a look at your customized items and go over your specific color changes as they are written on the online "product customization" form.
• Second, we will create a proof and send it to your supplied e-mail address within two business days.
  
• Third, once you receive your e-mailed proof, you can either give us the go ahead to print or take advantage of three complimentary proof revisions. Should you decide to change anything, just let us know by replying to your e-mail and we'll send you a new proof within 24 business hours. (Any additional revised proofs after that can be purchased for $20.00 per proof.)
• Fourth, we'll begin printing after we receive final approval. If we don't hear from you within 24 hours (Monday - Friday, 8am - 8pm EST), we'll make sure to give you a call to see if you have any questions.

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Samples

Can I order samples?

Absolutely! We encourage you to purchase samples so that you can see our products firsthand. All samples include free shipping and up to a $10 credit that can be applied to your future order.

The following samples are available:

Wedding invitations: Available for $3.00 each, invitation samples include the invitation, matching reply card, and envelopes.

Are samples customizable?

Samples are not customizable, but you can still get a good idea of how your invitation will look by using the "Customize Now" button.

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Customization

How do I customize my invitation?

You can customize most of our items with your own wording, font, and font color via our online customizer. It’s pretty nifty! Just click the “Customize Now” button on the page of your desired product. (Not all products are customizable, such as place cards.)

What if I want to change the color of the graphics (i.e. the birds on the Juliet invitation changed to purple)?

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Shipping

What shipping method do you use?

Shipping is a serious matter here at Earthly Affair. We want to make sure you receive your order in a timely manner and in good condition. FedEx is used for 95% of our orders, but when shipping to Canada we sometimes use UPS. Orders sent via FedEx and UPS are given tracking numbers so you can keep tabs on your order.

Samples are shipped via standard first class mail and do not include tracking information.

Where do you ship to?

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Returns

What is your return policy?

If we have made a mistake, let us know and we'll fix it ASAP, free of charge.

We generally don't accept returns for products that have been customized by the purchaser with the wrong wording, spelling, and/or contains grammatical errors. With that said, we realize mistakes happen and we want you to be happy with your final product, so give us a call (404-512-1560) and we'll see what we can do to help.

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